All of us at The Wicklow heather would like to thank all of our friends and customers for the support and interest we have received over this very difficult and trying period. While we have missed seeing everyone the safety and wellbeing of our guests, colleagues and our local community has always been our foremost concern and we have patiently awaited the day when we could welcome you back again. We are very happy to say that, in line with Irish government recommendations, we are preparing to reopen our doors on Monday 29th June.
We have always taken great pride in upholding the highest standards of cleanliness and service and we are endeavouring to respond to Covid-19 protocols We have been busy training at the Wicklow heather to ensure that we are following every possible protective measure advised by Fáilte Ireland We have undertaken a review of all our operating procedures to ensure that our cleaning, hygiene, and service standards are even more thorough than ever.
We have implemented a flow management system for customers front of house and colleagues back of house, to ensure social distancing at all times. We have added sanitising stations at all key entry and exit points including all toilets.
We will operate a pre-booking process for all bookings. (restaurant and accommodation)to ensure that all guests can be seated upon arrival minimising queuing where possible.
We have invested in PPE and screens in key public areas. All of our staff will be fully trained on best practices
PPE: All of our team members will be wearing personal protective equipment and have undergone training in how to put on and remove PPE safely.
Protective Screens: We have installed protective screens on the bar area to protect customers and staff.
Hand Sanitizer and Antibacterial Soap: Facilities to wash your hands with antibacterial soap or disinfect your hands with hand sanitizer are available in all areas and outside restrooms.
Increased Frequency of Cleaning: Door handles, table tops and counters are cleaned several times a day to ensure your safety.
Social Distancing: We have re-engineered our bar area and Irish writers room and are following the 2 metre distancing guidelines throughout the front and back of house with clear signage indicating social distancing and directions.
Digital Payments: We are encouraging cashless/contactless payments.
Menus: We will be using disposable menus to prevent cross contamination.
Condiments: We will be using individually packaged condiments such as salt & pepper etc..
HOUSEKEEPING
Training: All staff have undergone retraining on the latest protocols and best practice standards in relation to PPE, physical distancing, cleaning standards and hygiene practices.
Operating Standards: All cleaning standards have been fully reviewed and updated to ensure we have enhanced cleanliness and hygiene practices.
PPE: All associates will wear appropriate personal protective equipment and are fully trained in how to put on and remove PPE safely.
Chemical Audit: We have conducted a full review of all cleaning agents and
Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high touch points (door handles/ counters etc.) are sanitised on a regular basis throughout each day.
In Room: Guest room amenities will now include hand sanitizer.